***SHIPPING DAMAGE ***
If an item is received damaged, or is incorrect, please contact Customer Support immediately. Items that are defective, damaged or incorrect will qualify for store credit, replacement or a cash refund, depending on order circumstances. For instances involving damage, the outcome of a 3rd party claim may be required before issuing a refund or a replacement. Do not discard of packing materials or damaged or incorrect item(s).
**** IF YOU RECEIVE A DAMAGED PACKAGE OR ITEM: ****
- UPS, USPS, FED-EX, DHL delivery: ACCEPT THE PACKAGE. Please note damage with delivery person. Call us with-in 24 hours of receiving/discovering to report the damage. If damage is discovered after delivery, document damage as soon as it is discovered. DO NOT DISCARD ANY PACKING MATERIALS. Please attempt to document outside condition of package as it was received and damage to interior. Pictures are requested and will aid in expediting the processing of your claim.
- TRUCK or LTL service with BOL (Bill Of Lading): ACCEPT THE PACKAGE. Please note the damage with delivery person and include on copies of BOL. Keep 1 copy of BOL with drivers signature. If damage is discovered after delivery, document damage as soon as it is discovered. Report damage to us within 24 hours of receiving/discovering damage. Please attempt to document outside condition of package/shipment as it was received and extent of damage to the product. Pictures are requested and will aid in expediting the processing of your claim.
- REPLACEMENT POLICY: Depending on the individual circumstances of your order and the damage, the damaged items may need to be returned to us before processing a replacement. Normal production times will apply to providing a replacement, although we will do our best to expedite a replacement for you. We cannot be held responsible for production delays outside of our control, or replacing limited edition, collectible, one-off or custom built items. When a replacement is not available, a refund will be processed.
- CUSTOMERS RESPONSIBILITY: The customer is responsible for inspecting the package at time of delivery for visible damage, and for unpacking and inspecting the shipment within 24 hours of receiving the delivery. The customer is responsible for documenting any damage that may have ocured during transit to aid in the file of a damage claim, including but not limited to a written statement of the condition of the item received, pictures of the shipping container and product, as well as pictures of the damage. The customer is responsible for the safe storage of both the damaged product and the shipping container(s) until the shipping damage claim has been investigated and RACECHAIRS gives instructions as to how to proceed. The customer may be responsible for the return shipping of the item if RACECHAIRS needs to inspect the shipment or product. The customer accepts all possible delays and inconveniences that may occur in the handling of a claim with a damaged product and agrees to not hold RACECHAIRS responsible for any such delays, surcharges or inconveniences. The customer accepts that all items are shipped FOB and agrees to not hold RACECHAIRS responsible for any claims for damage, loss or delay, and recognizes that these issues are out of the control of RACECHAIRS once the agreed upon carrier accepts the order/package for delivery to the customers provided address.